Question 1

How Much Will I Make Referring Calls?

Accepted Answer

Each business in the network negotiates their own fee and terms for each referral. We track those referrals in our CRM and send you a check once monthly listing the names, dates and fees we paid you for the clients that were referred. We require a very basic written contract ensuring that we are the exclusive source for wildlife control referrals at your company and to outline what you'll be paid for the referrals. Sending those leads somewhere else already? We'll beat whatever referral fee they pay you. Once you send us a customer they are linked to you as the referrer and if they call us or we notice while on-site that they need the services you offer we send them right back to you after we've removed the wild animals. The only “catch” with our referral network is that we require the customer to actually book a service with us or you don't get paid for that lead. That could be an inspection, trapping or emergency animal removal service. Some of our existing referral sources also use that cash we send them to reward high performing staff with a bonus and simply pass the fee over to them at the end of the month. We don't track who specifically refers to us – just your company – so make sure you track that in-house.

Question 2

I'm A Pest Control Company and Don't Do Wildlife. Will You Poach My Customers?

Accepted Answer

The long and short answer is absolutely not. We don't do general pest control work – bugs, ants, roaches, etc. We only specialize in wild animals. We track the customers you refer. If they ever call us with a bug problem after we've removed the wild animals or we notice a bug problem they're being sent back to you – and never your competitor. If you provide wildlife control services but they are very limited please be aware that we are a full-service wildlife control company that provides comprehensive wildlife removal, damage mitigation and exclusion work. We'll likely take that entire job from you. That said, if you get into a job that is too big for you to handle we can take over that entire job from start to finish for your customer. We follow the National Wildlife Control Operators Association Code of Ethics so our team will never intentionally disparage or discourage customers from continuing to use your service. If we see something you missed or need to know about we'll reach out to the contact person for your Referral Network account and discuss what we've found with them. Then you can approach that customer to start new service for the issue we detected.

Question 3

Does This Work For Emergency Services Too?

Accepted Answer

Yep. We're really open 24/7/365 and always have same-day emergency services available. You'll still get your referral fee and we never charge an after-hours fee to your customers. Our competition always says they do emergency work but your customer will likely get a voicemail box. We have live staff in our office every day, all day. They know what to do in every emergency situation encountered with wildlife and will be able to give them an immediate quote to your customer over the phone for the service. Make sure you tell them to say you specifically referred them to us so we can credit your account. Sometimes customers in emergency situations can forget to tell us that you referred them so our team is always trained to check to see how they found us.

Question 4

What If My Customer Has A Problem With Your Service?

Accepted Answer

We never want any of your clients to experience anything but a great experience with us. Wildlife Control work can be unpredictable and cause everyone involved some headaches. Fortunately we're a tech-forward wildlife control operator and everything we do is tracked. If your customer experiences a problem with our service please call our office and we'll review the account with you and cover the documented activity. Still need assistance? Our management team is always available to you anytime. Just ask the office to speak with our manager on duty as soon as possible. They'll reach out and have them call you ASAP. There are some situations where we terminate service to customers. We have a zero-tolerance policy that includes service termination for rude and abusive customers and customers who intentionally damage or change our equipment preventing us from monitoring the trapping activity. In most cases, trap tampering activity gets resolved quickly and without service termination. Rude and abusive treatment to our staff from customers results in immediate termination of services without refund. We do understand that we are in an emotional business and our staff is very patient but we do have a line that we do not allow customers to cross.

Question 5

I Already Refer Somewhere and They Send Me Their Leads For My Industry. Why Should I Switch?

Accepted Answer

Great question! Are you referring calls to another of our competitors and they say they're referring calls to you in a “you scratch my back I'll scratch yours” arrangement where you aren't paying for leads? Test them. Keep a written log of all the calls they send you each month. And then think about what you made on those referrals. Referring calls to us in a structured way will likely result in much greater earnings than just relying on the word of our competitor to just refer calls to you. The other problem with this arrangement is there is no documentation of the referral. We send you a text when we refer a new or existing client to your business. You can then take that information and follow-up with them – just like any other lead gen source. The other wildlife control company likely just gives them your cell or company phone number – and sometimes the customer never calls. Your customers will also get better service from our certified technicians and love our market-leading 10 year animal-free guarantee. We're an all-around better place to refer customers to.

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Frequently Asked Questions

Call our office at (513) 586-5797 to start referring!